ORGANISATION
Smartnet Pty Ltd
ESTABLISHED
2006
LOCATION
Sydney, Brisbane, Canberra
and Melbourne (Australia)
SPECIALISING IN
Business transformation and customer engagement for governments and businesses in the digital economy.
EMPLOYEES
circa 10
GROSS TURNOVER
circa $3m
MARKETS
Domestic 80% : International 20%
HIGHLIGHTS
Working with governments on technology strategy, helping and investing in innovative Australian SMEs.
www.smart-group.com.au
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‘WHAT’S IMPORTANT FOR AUSTRALIA’
Suzanne Roche, Director, Smartnet Pty Ltd
THE HARD BIT
Suzanne Roche brings to her role at Smartnet Pty Ltd her executive level experience in both the public and private sectors. She sees the principal task of Smartnet as ‘trying to help government and business get the most out of what they do through business and technology integration.’ Integration, for Suzanne, is the key word. ‘People think that introducing new technology is hard. That’s not the hard bit. The hard bit is integrating it with the business and changing the way you do the business to really optimise the benefit of the technology’ and it is assisting government and business with this integration that drives the company.
THE GLOBAL SCENE
In the context of rapidly changing technology, integration and innovation are often inseparable. Suzanne Roche observes that being an innovator can be as much about using somebody else’s innovative product and integrating it with your business as about devising something wholly original.
The test of the value of innovation and integration, Suzanne says, is asking whether the change will ‘make us a better, more competitive, more relevant player on the global scene.’
‘I don’t think it is about the gadgets that we use or the technology that we use, it’s about how we challenge ourselves and the people we deal with to think differently.’
Suzanne Roche, Director, Smartnet Pty Ltd
HOW WE CHALLENGE OURSELVES
For Suzanne, an example of thinking and therefore acting differently will be using digital and new smart technologies to bring upfront into a single transaction at the point of service processes that presently require what she calls ‘a whole train of services after the fact.’
The smart application of new digital technology and its effective integration with business is the mission for Smartnet and the key, Suzanne believes, to ensuring that Australia keeps moving forward as a competitive global player and a centre of excellence for innovation in our emerging digital economy.
MORE INFORMATION
For more information about Industry Innovation Councils:
WEB www.innovation.gov.au/industryinnovationcouncils
EMAIL innovationcouncils@innovation.gov.au
PHONE +61 2 6213 7221
Manager
Industry Innovation Councils Team
Department of Innovation,
Industry, Science and Research
GPO Box 9839
Canberra ACT 2601